Static Snapshots FAQ

How many snapshots can I take per Confluence page?

There is a limit of 50 snapshots that you can take per Confluence page.

Where are the snapshots stored?

All static snapshots are stored together with your Confluence pages, i.e. your data is managed and stored by Atlassian. SoftComply only gathers the data, encrypts and zips it, and stores it with your Confluence page itself. SoftComply does not store your data anywhere outside Confluence.

Why does the snapshot of a single Jira issue look different from its dynamic (original) version?

Due to Atlassian’s export limitations, exporting (or taking a snapshot of) a single issue will result in having an export (or a static page) of only the Jira issue key and no other information, e.g. Jira issue title and status will not be exported even though you might have had it in the dynamic (original) version of the page.

What information does the Snapshot app share with the external domains?

The Static Snapshot app sends data to the following external domains:

Most of the external domains are used by the Static Snapshot app just for downloading external images (gravatars, icons, etc).

The Static Snapshot app asks for the end user’s consent to sending data to external domains, i.e. “App can send data to…“ because in order to receive images from the remote servers we need to send the request for it first. In other words, the end user consent request is needed here only to request data from the external servers. The Static Snapshot app does not send any user data to external servers, it only requests data from them.

SoftComply Static Snapshot does not store any data in external servers. Data is temporarily only passed in some cases in order to provide service (for example PDF files are generated by an external service). All the data during this process is stored in memory and is trashed after the service is provided to the user.

Domains that we use are the following:

On topics regarding Jira and Confluence, please see Atlassian Community forums

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