Table of contents
  • 1. QUICK GUIDE of the Document Manager
  • 2. ACCESSING the Document Manager
  • 3. DOCUMENTS in the Document Manager
  • 4. CONTAINERS and Workflows
  • 5. E-SIGNATURES Setup
SoftComply Document Manager User Guide

SoftComply Document Manager app on Confluence Cloud will take your Confluence to a new level. You can edit the content of your Documents using the power of Confluence while the Document Manager adds the compliance aspects to the document management such as document lifecycle and electronic signatures.

Main features include:

  • Organising your Documents into Folders;
  • Creating Containers (similar to forms) with fields that the users need to fill in;
  • Applying approval workflows to your Containers;
  • Adding Documents to your Containers that need to be reviewed and approved together.

Book a Live Demo to see the full functionality of the app.

1. QUICK GUIDE of the Document Manager

Install the SoftComply Document Manager from Atlassian Marketplace. During the installation, the app creates 3 new Confluence spaces to your Confluence Cloud instance: Draft, Release and Obsolete Space of SC Document Manager. To access the SoftComply Document Manager app, go to your Confluence Cloud -> Draft Space of SC Document Manager. You can find the app on the space sidebar.

STEP 1 – Create Document(s) in the SoftComply Document Manager.
STEP 2 – Create a Container from an existing Container template (or create a new Container template).
STEP 3 – Add Document(s) to the Container and assign users to tasks.
STEP 4 – Launch the Container. This will launch the Container to progress through the workflow as tasks get completed.
STEP 5 – Release Document(s) once the Container reaches the final step.

Note:  Existing Container templates have a workflow assigned to them already. When creating a new Container, you can pick from existing Workflows to be assigned to your Container.


2. ACCESSING the Document Manager

You can access the Document Manager through Confluence interface. Select SoftComply Document Manager from the left side menu, under Apps.

You will be redirected to the SoftComply Document Manager Dashboard.


3. DOCUMENTS in the Document Manager

In order to manage Documents within the Document Manager, you will have to first create the document inside the Document Manager. You can create Documents from your Document Manager Dashboard clicking on the “+ Create” button in the right upper corner.

You need to fill in the initial details for your document such as Title, Folder, initial version numbers and the Owner of the Document:

Once created, the Document will appear as a page in your Confluence instance in a space completely managed by the Document Manager app. You can view and edit documents in the standard Confluence view. A Document contains all its versions as children items, each version is a separate Confluence page.

WARNING: For the correct operation of the Document Manager, DO NOT MOVE or DELETE pages inside the spaces managed by the Document Manager, i.e. spaces marked as “… SoftComply Document Manager” NOR CHANGE SETTINGS of these spaces.

4. CONTAINERS and Workflows

On the Dashboard of the Document Manager, you will see a list of all the Containers you are the Owner of.

Containers are objects that “carry” documents through different states of its lifecycle. Fields can be used within Containers to add specific information and tasks to ensure all required activities are completed. A Container must be created from a Container Template.

There are several ready-made Container Templates in the Document Manager. Container Templates can be created, edited, made active/inactive and deleted. The user can also view Container Template type, status and Workflow associated to them.

NOTE: Only custom templates that the user created can be edited and deleted.

You can also create a new Container from the Dashboard.

Once a Container is created, you can add Documents to it by starting to Edit a Container. Simply click the “+Add” button and search for the name of the Document(s) you want to add to the container.

Note that you can add only the Documents that have been created in the SoftComply Document Manager app, that are in the Draft state and that are not in another Container.

You can also add custom tasks and assign user to the tasks. All tasks must have at least one assignee before the Container can be launched.


Before you can use e-signatures in the SoftComply Document Manager, you will have to set up your authenticator that generates tokens. These tokens are used to execute electronic signatures in the SoftComply Document Manager app.

You can do the setup in the Settings of the Document Manager app.

The user can also review the status of your signing token in the Settings.


If a user does not have a paired authenticator, the following view is displayed:

Click on “Enable signing” to start the process of pairing an Authenticator installed on your mobile phone with the SoftComply Document Manager app.

The Document Manager app will generate a QR code. This code is unique for each user and is based on the user currently logged into the Document Manager app. The user must scan the QR code with an Authenticator installed on their mobile device to create a new account. A 6-digits code is then generated by the Document Manager app and refreshed every 30 seconds.

This is the token used to execute electronic signatures in the SoftComply Document Manager app.

Validated Authenticators

The following authenticator have been validated for use with the SoftComply Document Manager:

  1. Google Authenticator
  2. Microsoft Authenticator

For both Android and iOS platforms.


When set up, the user can visualize the relevant information about the e-signature token, such as the setup date, last attempt and number of failed attempts.

The use can Reset the token by pressing “Reset signing”. The paring with the Authenticator is sieved and the user cannot execute electronic signatures until the pairing process is completed again.


For detailed product manual, please continue to the SoftComply Document Manager Manual.