Service Level Agreement
Business Hours and Response Time
SoftComply’s business hours are from 10am to 4pm CET, from Monday to Friday (except for Estonian national holidays). All requests are answered within reasonable time and we strive to respond to your request as fast as possible!
- Support requests are logged via the contact form, available here
- Support emails should be sent to firstname.lastname@example.org
Support is provided in the following areas:
- troubleshooting problems with SoftComply’s apps,
- identifying work-arounds.
Support does not include the following:
- product trainings and regulatory compliance consulting,
- invalid and expired license or inactive subscriptions,
- support in other apps than SoftComply’s,
- Confluence, JIRA or other Atlassian application support,
- SoftComply apps on Confluence/Jira versions that are no longer supported,
- SoftComply apps in beta or development releases,
- support in languages other than English.
SoftComply offers additional product training courses, as well as technical and regulatory compliance consulting as a separate service. For more information about this, please visit the Services page on our website.
+372 5303 9216