Risk Manager Plus FAQ

The most Frequently Asked Questions about the SoftComply Risk Manager Plus are
listed below and their answers can be found in our Knowledge Portal.

Why can’t I create a new Risk Project?

There could be several reasons for this. To find out why this is happening in your instance, please answer the following questions.

Why did my Risk Severity values change?

This is a feature of the SoftComply Risk Manager app that is related to the requirement of ISO 14971 for medical device risk management. To learn more about it and how to disable this option, please continue reading here.

Why do I see empty Risk Rows in the Risk Table?

For more information on why you see empty risk rows in the risk management table and how to avoid it, please continue reading here.

What happens if my evaluation period ends?

For more information about accessing your risk data when your app evaluation period ends, please continue reading here.

How can I export data from SoftComply Risk Manager Plus to Excel?

Please follow our step-by-step instructions to export your risks and all the related data from the SoftComply Risk Manager Plus together with their related Jira issues into an Excel file – Guide to Exporting Risks from SoftComply Risk Manager to Excel.

How is the information I provide stored and handled by SoftComply?

In the Server version of SoftComply Risk Manager Plus we do not host, store, transmit, receive or collect any information you provide, including your content. All information will be stored in your Jira application in your own Server. If you use the SoftComply Risk Manager Plus, responsibility for securing storage and access to the information you put into the Services rests with you and not SoftComply. We strongly recommend that Server users configure SSL to prevent interception of data transmitted over networks and to restrict access to the databases and other storage points used.

For our Privacy Policy, please refer to SoftComply Risk Manager Plus Terms of Services.

How to rename locked SoftComply Risk Manager Plus fields in Jira Server/DataCenter?

After installing the SoftComply Risk Manager Plus app in your Jira Server or Jira Data Center, the app will create new custom fields in your Jira. Sometimes you may already have fields with the same names and may want to rename the new fields that were created. Please continue here to learn how you can rename the locked Risk Manager Plus fields.

 

On topics regarding Jira and Confluence, please see Atlassian Community forums

Where can I learn more about the SoftComply Risk Manager Plus?

We have an extensive set of Knowledge Base articles about customisation and additional automation for the Risk Manager Plus.

You are welcome to BOOK A DEMO call to learn more about the SoftComply Risk Manager Plus.

On topics regarding Jira and Confluence, please see Atlassian Community forums

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