Security Contacts and Requests
We make it straightforward to reach the appropriate SoftComply contact for security, privacy, compliance, procurement and customer-support requests. Please use the relevant contact details below so that your inquiry can be assessed and handled efficiently.
Security Inquiries and Vulnerability Reports
Email: security@softcomply.com
Use for: Suspected security incidents, vulnerability reports, security questionnaires, penetration-test coordination requests, product architecture and security questions, and requests for available security documentation.
Please do not include passwords, access tokens, private keys or unnecessary personal data in your initial report. SoftComply may provide or agree an appropriate method for exchanging sensitive supporting material.
Privacy and Data-Subject Requests
Email: privacy@softcomply.com
Response timeframe: SoftComply responds to data-subject requests without undue delay and generally within one month, in accordance with the GDPR. This period may be extended where permitted by law, depending on the complexity and number of requests.
Use for: Personal-data access, correction, deletion, restriction and portability requests; objections to processing; Data Processing Agreement requests; subprocessor questions; international data transfers; and product-specific privacy or data-residency questions.
SoftComply may need to verify the requester’s identity before fulfilling a data-subject request.
Compliance and Procurement Questions
Email: info@softcomply.com
Use for: Compliance documentation, regulatory framework questions, enterprise vendor onboarding, partnership inquiries and procurement requests.
Certain confidential or security-sensitive documentation may be provided only under an appropriate non-disclosure agreement.
Customer Support
Email: support@softcomply.com
Support portal: SoftComply Support Portal
Business hours: 10:00–16:00 CET, Monday to Friday, excluding Estonian national holidays.
Response target: No more than 24 business hours from the time a support request is submitted.
Use for: Application support, technical issues, troubleshooting, feature questions, billing inquiries and licensing support.
These hours and response times reflect SoftComply’s current Service Level Agreement.
Enterprise Security and Vendor Assessments
Enterprise security, privacy and procurement teams are welcome to contact us regarding their documentation requirements. Depending on the product, request and applicable confidentiality requirements, SoftComply can provide available materials such as:
Completed security questionnaires, including SIG Lite, CAIQ or customer-specific formats
Data Processing Agreements
Product architecture and data-flow information
Security and privacy documentation
Business-continuity, data-retention and incident-response information
Evidence of applicable Atlassian Marketplace programme participation
References to relevant Atlassian security certifications and assurance documentation
Some documentation may contain confidential or security-sensitive information and may be available only under an appropriate non-disclosure agreement. Atlassian reports and certificates may also be subject to Atlassian’s access conditions.
