FAQs
What are the differences between the Risk Manager & the Risk Manager Plus apps?
How to assign fields to my Risk Table columns in the Risk Manager Plus Cloud?
To learn how to assign fields to Risk Table columns in the Risk Manager Plus Cloud, please continue reading the tutorial here.
My Risk Table of the Risk Manager Plus Cloud shows the warning “Field not mapped“. How can I get rid of this warning?
To learn more about the fields and mapping of fields in the Risk Manager Plus, please continue reading the tutorial here.
The Risk Table of the Risk Manager Plus shows the warning “Field will be available for …“. How to solve this?
To learn more about the fields and mapping of fields in the Risk Manager Plus, please continue reading the tutorial here.
What are Object Registers and how to use them?
Object Registers are a feature of the Risk Manager Plus Cloud that allows you to create custom data structures (i.e. data tables) and link these structures to Jira issues like you would link other issues. Custom data structures are like database tables that you can build inside the Risk Manager Plus Cloud application. When these registers are filled with data you can link Jira issues with the data objects. In other words, the object registers are like complex customisable dropdown lists you can use as Jira issue fields
To find out more about object registers and how to use them, please continue reading the guide here.
Why can’t I create a new Risk Project?
There could be several reasons for this. To find out why this is happening in your instance, please answer the following questions.
Why do I see empty Risk Rows in the Risk Table?
For more information on why you see empty risk rows in the risk management table and how to avoid it, please continue reading here.
What happens if my evaluation period ends?
For more information about accessing your risk data when your app evaluation period ends, please continue reading here.
How can I export data from SoftComply Risk Manager Plus to Excel?
Please follow our step-by-step instructions to export your risks and all the related data from the SoftComply Risk Manager Plus together with their related Jira issues into an Excel file – Guide to Exporting Risks from SoftComply Risk Manager to Excel.
How is the information I provide stored and handled by SoftComply?
In the Server version of SoftComply Risk Manager Plus we do not host, store, transmit, receive or collect any information you provide, including your content. All information will be stored in your Jira application in your own Server. If you use the SoftComply Risk Manager Plus, responsibility for securing storage and access to the information you put into the Services rests with you and not SoftComply. We strongly recommend that Server users configure SSL to prevent interception of data transmitted over networks and to restrict access to the databases and other storage points used.
For our Privacy Policy, please refer to SoftComply Risk Manager Plus Terms of Services.
