SoftComply Risk Manager FAQ

The most Frequently Asked Questions about the SoftComply Risk Manager listed below and their answers can be found in our Knowledge Portal.

Why can’t I create a new Risk Project?

There could be several reasons for this. Please have a look at your SoftComply Risk Manager configuration and answer the following questions here


Why did my Risk Severity values change?

This is a feature of the SoftComply Risk Manager app that is related to the requirement of ISO 14971 for medical device risk management. To learn more about it and how to disable this option, please continue reading here.


Why do I see empty Risk Rows in the Risk Table?

For more information on why you see empty risk rows in the risk management table and how to avoid it, please continue reading here.


Which permissions do I need for the SoftComply Risk Manager?

Please read security and permissions related questions at Risk Manager Security.


What are the main differences between the SoftComply Risk Manager and the SoftComply Risk Manager PLUS?

There are a few differences between the Risk Manager and the Risk Manager Plus apps. Please continue here to read all about them.



What happens if my evaluation period ends?

For more information about accessing your risk data when your app evaluation period ends, please continue reading here.


How to rename locked SoftComply Risk Manager fields in Jira Server/DataCenter?

After installing the SoftComply Risk Manager app in your Jira Server or Jira Data Center, the app will create new custom fields in your Jira. Sometimes you may already have fields with the same names and may want to rename the new fields that were created. Please continue here to learn how you can rename the locked Risk Manager fields.


On topics regarding Jira and Confluence, please see Atlassian Community forums